Adapting to the new normal

The COVID-19 pandemic forced a rapid and unexpected closure of casinos
and gaming venues across Australia and the Asia Pacific, changing the
operating environment with unprecedented speed and leaving managers
scrambling to adapt to the new realities.
This month, Asia Gaming Brief, the organizers of the ASEAN Gaming
Summit, teamed up with the Australasian Gaming Expo (AGE), and
Forecast Australia to conduct a Australasia-wide survey, asking about how
venues have handled the ever-evolving crisis.
More than 500 gaming venues across Australia and New Zealand were
surveyed, and the results have opened up some very interesting lines of
Among the results, the majority of venues across the countries still expect
it to be a year before a full recovery can be achieved. However, lessons
are being learned as to how to adjust business strategies to mitigate the
Among the clear standouts is a greater focus on the communication and
loyalty of both customers and staff.
The survey shares valuable insights that translate into actionable business
intelligence for any operator tasked with managing a business both safely
and profitably.
For those interested to see how Australasian Gaming operators have been
impacted by coronavirus lockdowns, and the strategies they have used to
mitigate its effects, results of the survey can be accessed via
the website in three different formats.

Key data points from the survey are presented in an easy to assimilate
Find answers to questions such as the impact of Covid-19 on visitation
levels and what were the most popular measures to ensure social
distancing between EGMs.
Find when staffing levels will return to normal and what the key stumbling
blocks are when it comes to handling cash flow.
The infographic is available for $50 + GST.
The full market report provides an analysis of the survey results, detailing
important trends observed in the data. The Market Report integrates data
from the questionnaire with other industry research from government and
commercial sources to provide a comprehensive view of the current state
of the industry.
The report provides business intelligence to help shape future planning
and strategy, sharing key insights from others in the industry.
The full market report and infographic can be purchased for $999 + GST.
The dashboard provides a deeper dive into the available data in a fully
interactive format, allowing the user to tailor the information to suit the
needs of their individual business.
The data can be sorted by region, venue type, metropolitan area and
much more, providing multiple opportunities for industry comparison
across a wide variety of data points.
The interactive dashboard, full market report and infographic can be
purchased for $1,999 + GST.
More information and pricing can be found on


F1 Hotel Manila’s highest priority is the safety and wellbeing of all our guests and associates. Travel is an important part of our lives and we understand there are concerns regarding COVID-19.

Our new Stay Well program brings together several safety protocols to give you peace of mind when you stay with us – the Home of Happy and Safe Experiences.

Everyone is subjected to a body temperature check at the hotel’s entry points. The mandatory use of hand sanitizers and disinfectant foot baths prior to entry to the hotel is strictly implemented. All guests and associates are required to wear face masks at all times while inside the hotel premises. Social distancing is strictly observed, including inside elevators. Handheld ultraviolet light devices are used to disinfect key cards, stationery and other high touchpoints. Protective shields are installed at the Front Desk and Concierge areas. A safety kit composed of a face mask and hand sanitizer is being provided to guests upon check-in. Freshly prepared breakfast meals are delivered directly to guest rooms.

Hotel facilities such as The Canary bar, F All-Day Dining restaurant, pool area, gym and spa are closed until further notice. Regular disinfection and deep cleaning is carried out in all public areas such as the elevators, reception counters and toilets. Areas such as the ground floor and 5th floor lobbies are equipped with air purifiers and humidifiers. Guest rooms undergo enhanced cleaning and sanitation processes with the use of ultraviolet light and steaming machines. Hand sanitizers are available in all public areas of the hotel. Every car accessing the hotel’s car park undergoes a disinfection spray.

For inquiries and additional information about our Stay Well Program, please call 7908-7888 or e-mail or visit